FAQ
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Where is Danie Pout Studio?
Ashburton, Victoria AUSTRALIA
What currency are your prices in?
AUD dollars
Can I pick up my order?
Yes! You may pick up your order at my studio in 4/226 High Street Ashburton, VICTORIA. Please select "Pick Up" when you check out, and I will let you know when your order is ready for picking up.
Many items are listed as sold, do you have a mailing list?
Since many of my items, especially one-of-a-kind products sell out quickly, the best way to know about future shop updates is to join my mailing list. I only send occasional correspondence and will not share your information.
Where do you ship?
At this stage, Australia only.
When will my order ship?
Orders will ship within 5 business days unless otherwise noted. Delivery times will vary by destination.
If you require your order urgently I am happy to express post your items - please contact me direct for a quote based on your location.
Can I place a special order?
Please get in touch with me and I will do my best to make it happen. I am also planning to release pre-order for some popular pieces. For updates please join my mailing list.
Shipping
If you aren’t satisfied with your purchase I am more than happy to discuss a replacement. Please get in touch.
Shipping
FAQ
Flat rate standard shipping $15 within Australia using Sendle or Australia Post. Physical street addresses are preferred, our courier will not ship to a PO Box. All orders are tracked. We will endeavour to ship your order within 5 working days of receiving payment unless the item is a pre order.
Returns & Exchanges